Frequently asked questions

Yes, of course. On Santos you choose between medium-light, medium, medium-dark and dark, and under the coffee we have noted the roast we think suits it best. On our other coffees you choose between an espresso roast and a filter roast of the same bean. The espresso roast is often a little darker, which reduces acidity and gives a slightly fuller body. The filter roast is lighter, so the acidity and the finer notes come forward. If you prefer a lighter roast for your espresso machine, the filter roast can always be used for espresso too. That gives you more acidity and fruit in the cup. Not all our coffees come in a dark roast. We chose most of our lots for their fruit, sweetness and clarity, and that is exactly what disappears in a dark roast. If you are unsure what to pick, you are always welcome to write to us. We will help you find the right one.

Dry, dark and at room temperature, ideally in the bag it comes in. The bag has a valve that lets CO2 out without letting air in, so there is no need to move the coffee to another container. Close the bag well after use, and keep it away from the stove, the oven and the windowsill. Heat and light are what harm the flavour fastest. We recommend keeping the coffee out of the fridge. The cold is not the problem, the moisture is. Every time the bag goes in and out, condensation forms on the beans, and coffee easily picks up smells from other food. If you have bought more than you drink in a month, the freezer is fine, as long as the bag is sealed tight and the coffee is only frozen once. Take out what you need and leave the rest. Buy whole beans and grind just before brewing. That is the one thing that makes the biggest difference to the taste.

Choose your coffee by how you brew, not only by the tasting notes. On every coffee we have noted whether it suits espresso, filter, French press or AeroPress best. As a rule of thumb, lighter roasts work well for filter, V60, Chemex and AeroPress, where you want clarity and acidity to come forward in the cup. Slightly darker roasts suit espresso better, where you want a round, full cup with less acidity under the pressure of the machine. That is why most of our coffees come in both an espresso and a filter roast. The process matters too. Santos from Brazil is a natural with plenty of sweetness and body, and it is great in milk drinks. Melon Cloud from Colombia is nitro-fermented with more clarity and acidity, so it is at its best on its own as filter, where the finer notes are not lost in the milk.

Shipping within Denmark is free on orders over 499 kr. Below that, shipping starts at 49 kr, and you see the price at checkout before you pay. Order before 4 pm on a weekday and we ship your coffee the next working day, often the same day. We do not ship at weekends. After that it typically arrives within 1 to 3 working days. You get an email with track and trace as soon as the parcel is on its way. At checkout you choose whether the parcel is delivered to your address or to a parcel shop nearby. You are also welcome to pick up your coffee at the bar at Grønnegade 45C in Vejle. Pickup is free, and we let you know when it is ready. We are open Wednesday to Friday 8.30 to 16 and Saturday 9 to 15. We ship with GLS or DAO. If anything goes wrong with the delivery, write to us at hello@piccolocoffee.dk with your order number, and we will find a solution together.

You have a 14-day right of withdrawal from the day you receive the coffee. Coffee is a food product, and we seal our bags after filling them. If you break the seal after you have received the bag, unfortunately you can no longer cancel your purchase of that bag. If you have changed your mind about an unopened bag, use Withdraw from contract at the bottom of the page or the link in your order confirmation within the 14 days, or write to hello@piccolocoffee.dk. Send or hand in the bag no later than 14 days after you have notified us. You can hand it in at the bar at Grønnegade 45C during opening hours. If you send it, you pay the return shipping yourself. You can read the full details under Returns and cancellation.

If something is wrong with your order, we will of course take care of it. If the bag is damaged, you received the wrong coffee, or it does not taste the way it should, write to hello@piccolocoffee.dk with your order number and preferably a photo. We will find a solution, usually with a new bag. And if you are unsure about anything before ordering, roast level, size or brewing method, just ask. We are happy to help, and we usually reply within a day.