Refund policy

Last updated 2 October 2026.

When you buy in the webshop, you have a 14-day right of withdrawal. Here is how it works, and what to do if a product is wrong or damaged.

14-day right of withdrawal

You can cancel your purchase without giving a reason. The deadline is 14 days from the day you receive the product. If you order several products that arrive separately, the deadline runs from the day you receive the last one.

The right of withdrawal also applies when you pick up your order at the espresso bar or from a pickup box.

Opened bags cannot be returned. Coffee is a food product, and we seal our coffee bags after filling them. Once the seal is broken after delivery, the right of withdrawal lapses for hygiene reasons. This follows from section 18(2)(5) of the Danish Consumer Contracts Act. You can always cancel unopened bags with the seal intact within the deadline.

How to cancel

Send an email to hello@piccolocoffee.dk within the 14 days, stating that you are cancelling your purchase. Include your order number. You can use the form at the bottom of this page, but you do not have to.

How to return the product

Send or hand in the product no later than 14 days after you have notified us. Send it to:

Piccolo Coffee ApS
Grønnegade 45C, st.
7100 Vejle
Denmark

You can also hand it in at the espresso bar at the same address during opening hours.

You pay the return shipping yourself. Pack the product well and use a tracked shipment. The product is your risk until we have received it.

Your refund

We refund the purchase price no later than 14 days after you have notified us of the cancellation. We may wait until we have received the product, or until you have shown that you have sent it.

We also refund the shipping you paid. If you chose a more expensive delivery than our cheapest, we only refund the price of the cheapest. The money is returned to the payment method you used, at no cost to you.

You may examine the product as you would in a shop. If the product has lost value because you handled it more than necessary, we may deduct the loss in value.

Gift cards

A gift card can be cancelled within 14 days of purchase, as long as it has not been used.

Purchases at the espresso bar

There is no right of withdrawal for purchases made at the counter in the espresso bar. It only applies to webshop purchases.

Defects and damage

A defect is different from a cancellation. If a bag leaks, you received the wrong product, or the parcel arrived damaged, write to us at hello@piccolocoffee.dk with a photo and your order number. This applies even if the bag has been opened.

You have a 2-year right to complain about defects. If a defect appears within the first year, it is presumed to have been there from the start. If the complaint is justified, you can choose between a replacement and having the defect remedied. If we cannot do that within a reasonable time, or if the defect is serious, you can get a proportionate price reduction or cancel the purchase and get your money back. We pay the return shipping. Please do not send anything back before we have replied.

Withdrawal form

Fill in and send this form to us if you want to cancel your purchase. You can copy the text into an email.

To Piccolo Coffee ApS, Grønnegade 45C, st., 7100 Vejle, Denmark, hello@piccolocoffee.dk

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

This is a translation. If the Danish and English versions differ, the Danish version applies.