Terms of service
Last updated 11 October 2026.
These are the terms that apply when you buy coffee and other products on piccolocoffee.dk as a consumer. We have kept them as short and clear as we can. Your rights under Danish consumer law always apply, even if something here should say otherwise.
Who you are buying from
Piccolo Coffee ApS
CVR (company no.) 46453522
Grønnegade 45C, st., 7100 Vejle, Denmark
Phone +45 41 62 79 00
Email hello@piccolocoffee.dk
The webshop runs on Shopify, but your purchase agreement is with Piccolo Coffee ApS.
Prices
All prices are in Danish kroner (DKK) and include 25% Danish VAT. Shipping is added at checkout, and you see the total price before you place your order. We do not charge payment fees.
How to order
You add products to the cart and go to checkout. There you enter your details, choose delivery and payment method and see a summary of the whole order with price and shipping. Until you press the button to place the order, you can correct everything, including typing errors, by going back in checkout or to the cart.
Right after you have ordered, we send an order confirmation by email. The agreement is made when you receive it. Please check the confirmation and contact us right away if anything is wrong. These terms are always available on the site, and you can save or print them.
If a product sells out after you have ordered, we will contact you. You can then choose another coffee or get your money back for that product.
If a price is obviously wrong, for example because of a typo, we are not bound by it. We will contact you, and you can choose to buy at the correct price or cancel and get a full refund.
Payment
You can pay with the methods shown at checkout, for example payment card, MobilePay, Apple Pay, Google Pay and Klarna. Payments are processed securely by Shopify Payments or the chosen provider. We never see your full card details. If you pay with Klarna, Klarna's own terms also apply.
The amount is charged when you place your order.
Discount codes and gift cards
Discount codes apply on the terms stated with the code and cannot be exchanged for cash.
Gift cards can be used in the webshop. If the gift card shows an expiry date, that date applies. If it does not, the gift card can be used for at least 3 years from purchase.
About the coffee
We describe every coffee as precisely as we can: origin, producer, process and roast. The tasting notes are our own assessment from cupping and can vary slightly from batch to batch, because coffee is a natural product. Every bag shows a roast date and a best before date.
Delivery
We deliver within Denmark, excluding the Faroe Islands and Greenland. You can have your parcel delivered to a GLS parcel shop, delivered to your door, or pick it up for free. Prices, delivery times and pickup are described under Shipping and delivery.
The risk passes to you when you have received the product. If a parcel is lost or damaged in transit, that is our responsibility.
If your order is delayed, we will let you know. If we have not delivered by the time we promised, you can give us a reasonable extra deadline. If we do not deliver within that either, you can cancel the purchase and get all your money back. If the delivery time is essential to you and you have told us so, you can cancel right away if we miss it. If no time has been agreed, we deliver no later than 30 days after you ordered.
Right of withdrawal
You have a 14-day right of withdrawal when you buy in the webshop. It does not apply to coffee bags where the seal has been broken after delivery. Read the full explanation and find the withdrawal form under Returns and cancellation. You can also withdraw directly on the page Withdraw from contract, which you find at the bottom of every page and as a link in your order confirmation.
Complaints about defects
Under the Danish Sale of Goods Act you have a 2-year right to complain about defects that were present when you received the product. Examples are a leaking bag, a wrong product or a damaged parcel. If a defect appears within the first year, it is presumed to have been there from the start, unless that is clearly not the case.
Contact us within a reasonable time after you discover the defect. A complaint within 2 months is always on time. Please send a photo and your order number.
If the complaint is justified, you can choose whether you want a replacement or have the defect remedied. If we cannot do that within a reasonable time, or if the defect is serious, you can instead get a proportionate price reduction or cancel the purchase and get your money back. We pay the return shipping.
Personal data
We only use your data to handle your order and for what you have agreed to. Read more in our privacy policy.
Complaints
If you are not satisfied, write to us at hello@piccolocoffee.dk and we will find a solution.
If we cannot agree, you can file a complaint with the Danish Board of Consumer Complaints, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk. If you live in another EU country, Forbruger Europa can help: forbrugereuropa.dk.
Governing law
Danish law applies to the purchase. This does not deprive you of rights you have under mandatory consumer rules.
Changes
We may update these terms. Your purchase is always covered by the terms that applied when you ordered.
This is a translation. If the Danish and English versions differ, the Danish version applies.
